Filipinos are indeed world class service providers. They can proudly stand side by side with other workers from all over the world and they will always shine.
Regie Mendoza, a young cook at 26, arrived in the City of Calgary in Alberta , Canada on February 15, 2006. One week after, Regie was crossed trained as server and after two days, he was promoted as supervisor.
Thirty-one years old Marlon Cabsaban, another cook who was deployed on the same date, made waves and brought honor to the Filipino workforce when he was promoted as Kitchen Manager, in just two weeks after his arrival.
Eduardo Ferrer, a 36 years old cook, is getting raves after he introduced the Filipino dinner buffet in the restaurant he is working for. He was the first in the batch of 30 cooks who was featured in the local newspaper as the singing and dancing cook.
Elmer Cruz, 37, is also one of the Filipino cooks who are making waves in Calgary because of their work ethics and work attitudes. He said that the first thing they did when they arrived was to thoroughly clean and to sanitize their place of work.
Elmer, Ed, Marlon and Regie are four of the thirty cooks, who were deployed to Calgary in February, 2006. They were recruited by Calgary ’s Exultant Human Resources Canada through its local intermediary Skyworld, to work as cooks in Smitty’s, chain of family restaurants numbering to more than 20 in Calgary alone.
These cooks without their knowing are doing great for the image of the Philippines as provider of world-class workforce. Marlon, for one has worked in Saipan as chief cook, in Northern Ireland as chef de parte and in London as chef de parte. He said that wherever he goes, he never forgets that he is a Filipino and that he must help the country by endeavoring to give a good image for the Filipino worker.
Obviously, Marlon is very happy with his job. He said he is lucky he has employers who trust and appreciate the ingenuity of the Filipino service provider. Now receiving a monthly salary of Canadian $3,000.00, or about P120,000.00 per month, after his promotion, Marlon is looking forward to the day when he is able to bring his wife and his four-year old child to Calgary which he described as a beautiful, peaceful and one of the 10 safest cities to live in, all over the world.
Marlon intimated that he has worked in three different countries but it is only in Calgary where the human resource agency has been very supportive, finding for him and his fellow cooks, housing facilities which is only walking distance to where they work. Not only that, Exultant assisted them in opening a bank account and in getting their SII which is equivalent to SSS in the Philippines.
Regie, on the other hand, worked in Dubai as a cook for one year; has been a manager of a local food chain and has had a one-year stint as a call center agent before he applied as cook for deployment to Calgary.
He revealed that he learned about the job opening from a former co-employee and friend in Dubai , who, he accidentally met in Manila, one day. His friend informed him that he read from the newspaper ad about the opening for cooks in Calgary . Reggie and his friend (who was a server) applied together. Unfortunately, his friend was not taken in because there was no opening for servers.
Regie, whose wife is a factory worker in Taiwan, enthused that the Filipino community in Calgary is very friendly and supportive, giving them clothes and groceries especially when they just arrived. In fact, Regie and four of his companions from the Philippines have been placed by Exultant, in a house owned by a Filipino family who treat them as one of the family. “We are indeed lucky in the choice of our agency, the Exultant Human Resources of Canada,” Regie quipped.
Ed, whose teacher-wife and three children ages 11, 4 and 6 months, live in Mapandan, Pangasinan, is now a cook at Shifters, a sister company of Smitty’s. Prior to his going to Calgary, Ed worked as a cook in a Hotel, went to Dubai and Riyad to work in sales and tried his hand in business, particularly in the buy and sell of cars.
Ed epitomizes the Filipino worker who loves his work. In fact, he was featured in one of the Calgary local papers as the singing and dancing cool. But that is not all, he is happy that his introduction of the Filipino Dinner Buffet at the Shifters, has been accepted not only by the management but also by the customers.
Although, most of his salary goes to the financing company which lent him the money needed for his trip to Canada, he is more secured than ever because he is able to send money to his family and still pay for his personal needs in Calgary . He revealed that his salary in Calgary is eight to ten times more than what he was receiving in his former employment.
His feeling of home sickness, he intimated, is eased by the fact that he is able to call his family every so often because phone cards in Calgary costs only Canadian $5 and this is good for a one hour call already.
Elmer on the other hand, was working as cook in two hotels in Manila before he saw the newspaper ads for cooks in Calgary. Luckily, after his interview with Skyworld and Exultant, he was accepted and he now sees a better future for his wife and his four children who are in Quezon City.
Elmer, who had a formal training in culinary arts, said, that in Canada, he is able to put to good use his expertise because of the trust and confidence of the management. He said that the coming to Smitty’s of the Filipino cook, somehow saved the management extra expense because the Filipino cooks do not mind cleaning their work area and washing the dishes.
The Filipino cooks who were brought to Calgary by the Exultant Human Resources of Canada had to borrow money from the lending agencies recommended by Skyworld. They are obliged to pay this within six months but they don’t mind this at all, because after six months, they will already enjoy their entire salary.
The cooks have one year contract, with option to renew the contract for another year. What is good is that the Filipino workers have the option to apply for open visa and for permanent residency.
Elmer, Eduard, Regie and Marlon have the same advice to their fellow countrymen who would like to work in Calgary – to have the industry, patience and the values of honesty and integrity which are trademarks of a Filipino worker. They must strive to sustain if not enhance the good image of the globally competitive Filipino worker.
The cooks who were interviewed via phone patch, while they are having some socialization at the residence of Mr. Leo Casuga in Calgary, said that the cost of living in Calgary is somewhat high but Exultant helped by putting them in the houses of Filipinos where they have a fully furnished accommodation for Canadian $ 300. per month only. Since they are usually five in one house, their contribution for their food is only Canadian $35, and this is good for two to three weeks already.
Mr. Leo Casuga who is the director of the Exultant Human Resources Canada, said that the company is meticulous in hiring the best Filipino workforce because it wishes to highlight the innovative, hardworking and persevering Filipino skilled workers.
Mr. Casuga informed that Calgary is the largest city in the province of Alberta in Canada and with its population of about 1 million in 2006, it is the third largest municipality in Canada in terms of population.
There are more than 16,000 Filipinos in Calgary , Mr. Casuga added. This accounts to 1.9% of the total population of Calgary. With the gas and oil industry and the tourism industry employing a large number of people, the economy of Calgary is now booming, Mr. Casuga bared.
Mr. Casuga further informed that in 2006, Calgary had the lowest unemployment rate (3.2%) among major cities in Canada , and as a result, there is an extreme shortage of workers, both skilled and unskilled. Downtown hotels have had to shut down floors due to a lack of staff to clean all the rooms. Calgary's housing boom, combined with large road construction projects and competition from oil fields with high wages to the north, has created a strain on the labor force, he said.
“This is the opportunity Exultant saw,” Mr. Casuga said. Exultant in its own little way, can help in the fulfillment of the Arroyo Administration’s thrust of providing 10 million jobs by the year 2010. In a way, the company also helps improve the economy of the country and the living condition of the families of the OFWs they deploy.
Exultant believes in the industry and integrity of the world class Filipino workers, Mr. Casuga said, and it is determined to promoting the excellence of the Filipino workers by bringing them to Calgary. He added that although, more than 6,000 workers are needed nowadays all over Calgary, the Filipino workers must be vigilant and selective in their choice of agency so that they will not end up crying.
Exultant Human Resources Canada is owned by the Philippine-born Casuga brothers, Henry and Leo, together with their sons Alex and Leo Jr. Mr. Casuga said he left the Philippines to join his family when he was 17 years old and he also worked hard through life. In a way, he understands the situation of the OFWs and so the company tries hard to assist and support the OFWs they hire. (olive_tiu)